FAQ
Frequently Asked Questions
🚚 SHIPPING & DELIVERY
**How fast will I get my order?**
All orders are packed & dispatched within 24 hours (Monday–Friday).
• UK Standard: Royal Mail Tracked 48 → **2–3 working days** 🇬🇧
• UK Express: Royal Mail Tracked 24 → **Next working day**
• International: **5–10 working days** (tracked)
**Is delivery free?**
**FREE UK DELIVERY on all orders over £25**
• Under £25:
**Do you ship to my country?**
Yes! We deliver worldwide — shipping cost is calculated automatically at checkout.
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ABOUT LUVEL BEAUTY PRODUCTS
**Are your products cruelty‑free & vegan?**
100% YES none of our products or ingredients are ever tested on animals, and most ranges are fully vegan friendly.
**Are they safe for sensitive skin & eyes?
Absolutely. Every formula is carefully made, dermatologically tested, and safe for sensitive skin & contact lens wearers. Gentle, high‑quality, and kind to you.
**Will your mascara run or smudge?**
Not at all! Our best‑selling **Sky High Mascara** is waterproof, long‑wear, and stays perfect all day — no flaking, no smudges, just perfect lashes from morning to night.
**What are your products made of?**
We use only premium, high‑grade ingredients — rich pigments, nourishing oils, and long‑lasting formulas, without unnecessary fillers. Luxury quality, affordable price.
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📦 RETURNS & GUARANTEE
Can I return if I change my mind?**
Yes! We have a **30‑DAY HAPPINESS GUARANTEE** 💌
If you don’t love your order, send it back unused & sealed within 30 days for a full refund or exchange — no questions asked.
**What if my order arrives damaged or wrong?
We’re so sorry if that happens! Just email us at luvellbeauty.co.uk@gmail.com within 48 hours with a photo, and we will replace or refund immediately free of charge.
Is there anything I can’t return? For hygiene safety, we can’t accept returns on opened or used makeup items — unless they are faulty or damaged.
💳 PAYMENT & SECURITY
Is it safe to buy here?**
100% safe & secure. We use encrypted checkout, and accept all major cards, PayPal, and Shop Pay — your details are always protected.
**Do you offer discounts?**
Yes! New customers get **15% OFF** with code: **WELCOME15**
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