Returns & Refund Policy

Returns & Refund Policy — Luvell Beauty

Your happiness is our #1 priority. If you’re not 100% in love with your order, we make it easy & fair 💌

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OUR PROMISE: 30‑DAY HAPPINESS GUARANTEE
You have  30 days from delivery to return any item — no questions asked.
• Items must be  unused, sealed, and in original packaging
• Returns are simple, fast, and friendly

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 📦 HOW TO RETURN
1. Email us at  luvellbeauty.co.uk@gmail.com  tell us your order number & what you’re returning
2. We’ll send you simple instructions
3. Pack item safely & send back via tracked post
4. Once received, we refund or exchange within **3–5 working days**

*Note: Return postage cost is paid by customer, unless item is faulty, damaged, or wrong.*

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WHAT CAN’T BE RETURNED?
For hygiene & safety reasons:
Opened, used, or unsealed makeup items we can’t take these back, unless they are faulty or damaged
• This is standard for all beauty brands, to keep everyone safe 

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 DAMAGED, FAULTY, OR WRONG ITEM?
So sorry if this happens! 😟
• Email us **within 48 hours of delivery** with a photo
• We will replace or refund **immediately & free of charge**
• No cost to you at all

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QUESTIONS?
We’re here! Email: luvellbeauty.co.uk@gmail.com 
We reply within 24 hours, Monday–Friday.